Terms of service.

Processing time

Our current time to ship an item after payment is 2-3 business days. If the arrival of your order needs to be rushed, you'll want to upgrade to Priority or Express shipping upon checkout.

Shipping

All items are packaged with care in individual cello sleeves with cardboard backing or in gift boxes. They are shipped with additional padding if needed, in rigid envelopes or boxes.

Cancelations

If you wish to cancel an order, please notify me immediately by email at stephanie@stephaniedarlene.com. If your order has not yet been shipped, you can cancel at no cost. If the order is in transit or has been received, ship the item(s) back in it’s original packaging at your expense. Once received in original condition, a refund will be issued for the cost of the order.

Exchanges & Returns

If you’d like to return or exchange an item for any reason, please contact me by email at stephanie@stephaniedarlene.com within 7 days of receiving your package. Buyer is responsible for return postage, and items(s) must be in their original, undamaged condition to receive a full refund or an exchange of equal value. Ship item(s) back within 14 days of delivery. Once item(s) are received in undamaged condition, a refund will be issued, or exchange will be mailed. If you do not reach out within seven days, unfortunately a refund or exchange cannot be offered.

Damaged or Missing Orders

I offer replacement prints for those lost in the mail or damaged upon arrival. However, in the rare case that the package has been marked as delivered but did not arrive, we are not responsible. Please make sure the address you provide is safe and secure! 

Terms 

Images may not be reproduced, resold or used in any form without written consent. All copyrights to the artwork, sold or otherwise, are retained by Stephanie Darlene Greenwald.